After-sales support
Keep the generator ready before the next start signal.
Patsons supports generator owners with planned maintenance, breakdown response, fault diagnosis, parts identification and service agreements. The objective is clear equipment condition, documented work and a practical path back to reliable operation.
Service options
Support matched to the equipment and operating risk
One-time breakdown
Inspection, fault finding and a defined repair recommendation for an unexpected generator problem.
Planned maintenance
Scheduled engine, cooling, fuel, battery, alternator and control checks based on hours, time and operating conditions.
Service agreement
A tailored inspection and maintenance plan with agreed visit frequency, response terms and reporting.
Load testing
Controlled generator loading to observe output, temperatures, pressures, controls and operating stability.
Controls diagnosis
Alarm review, controller checks, start and stop logic, sensors, charging and interface troubleshooting.
Site commissioning
Pre-start inspection, start-up, operational checks and coordination with the installed system.
Spare parts
Identify against the equipment serial data
The spare-parts division supports generator engines, alternators, controls and associated equipment, including established brands such as Perkins, Volvo Penta and Cummins. Correct identification begins with the engine, alternator and generator serial plates.
For critical sites, Patsons can help develop a recommended spares list around the installed fleet, operating hours and lead-time risk rather than relying on an unverified generic kit.
- Routine service filters and consumables
- Engine sensors, belts, hoses and selected components
- Alternator service and electrical parts
- Generator controllers, relays and interface items
- Starting and battery-charging components
- Project-specific recommended spares packages
Before calling
Information that speeds up breakdown support
| Send | Example |
|---|---|
| Equipment identity | Generator model, engine serial, alternator serial and controller model |
| Fault condition | Will not crank, cranks but will not start, trips on load, low voltage or overheating |
| Evidence | Alarm code, controller photo, short video and recent service record |
| Site condition | Location, access, load status and whether an alternate power source is available |
| Recent changes | Fuel delivery, maintenance, wiring work, prolonged storage or unusual operating event |
Frequently asked questions
Technical questions, answered clearly
Final selections and compliance are confirmed against the project specification and approved technical submittal.
Does Patsons provide emergency generator breakdown support?
The company offers 24/7 breakdown contact. Response timing and mobilization depend on location, access, technician availability and the agreed service arrangement.
Can Patsons maintain generators supplied by other companies?
The service team can assess many common generator, engine, alternator and control platforms. Share the serial details and fault or service requirement so compatibility can be confirmed.
Do you stock genuine generator parts?
Patsons’ published scope includes genuine parts support for the brands it handles and other leading engine platforms. Stock is confirmed against the exact part and serial information.
How often should a standby generator be serviced?
The interval depends on the manufacturer schedule, running hours, fuel condition, environment and test regime. Standby equipment also needs periodic exercise and inspection even when operating hours are low.